Cloud-based and highly available
Global Telesourcing leverages a cloud-based telephony infrastructure. Our Tier I data center hosting environment includes secure, bicoastal, mirrored data centers with automatic failover for maximum resilience. Multiple redundant, enterprise-class internet connections ensure communications availability.
Rigorously secure and compliant
Processes and technologies protect proprietary information in the call center and @home
- Data security and access best practices
- Paperless, device-free operations
- Company-issued, continually monitored workstations
- Close management oversight, on site and by video
Global Telesourcing is fully compliant with
- All federal and state telecommunications regulations
- Do Not Call lists
- Telephone Consumer Protection Act
- 2015 TCPA clarification on wireless dialing
Third-party certified
Our security and compliance measures have been reviewed and approved by numerous Fortune 100 clients, and we undergo regular audits to maintain our third-party certifications.
SOC 2
Verifies system and organization controls, including data security, system availability, processing integrity and confidentiality and privacy protections
PCI DSS Level I
The payment card industry’s highest level certification for secure transaction management and protection against data theft and fraud
PACE-SRO
The most demanding certification in the teleservices industry, awarded and renewed annually by the Professional Association for Customer Engagement after detailed audits
