Agile & Secure
Nearshore Cost Advantage
WHAT IF THE BEST DOMESTIC CONTACT CENTER TALENT WASN’T DOMESTIC?
Customer experience is the measure by which today’s brands are judged, and expectations are high. In most domestic markets, it’s difficult and expensive to scale high-quality customer contact solutions. Offshoring is an option, but language, accent and cultural disconnects can undermine customer relationships.
Global Telesourcing offers a better alternative
- Premium quality customer contact solutions
- Delivered by domestic talent living nearshore
of Global Telesourcing agents lived in the U.S.
Talent makes the difference.
of operations managers started with us on the phones.
Opportunity is part of our culture.
of our leadership team owns equity in Global Telesourcing.
They run the business like they own it – because they do.
A Different Model
For Better Cx &
At Global Telesourcing, we built a company around a uniquely capable and motivated group. And we treat our team the way you want them to treat your customers. Like family.
Because that’s the only way we want to do business.
Customer experience of a top-tier, U.S. domestic contact center:
- Cost advantage of a nearshore provider.
- Secure, reliable, cloud-based technologies of an industry leader.
- Agility and responsiveness of an entrepreneurial enterprise.
A METRICS OBSESSION
Global Telesourcing got our start in high-end sales for elite companies, and the experience left an imprint.
Today, no matter the mission—customer care, reservations, even billing support—we measure everything.
Our first step in working with clients is to quantify their definition of success. Then we tie recruitment, training, compensation and management structures to those priorities, so we consistently outperform the competition in quality and results.