A METRICS OBSESSION
Global Telesourcing got our start in high-end sales for elite companies, and the experience left an imprint.
Today, no matter the mission—customer care, reservations, even billing support—we measure everything.
Our first step in working with clients is to quantify their definition of success. Then we tie recruitment, training, compensation and management structures to those priorities, so we consistently outperform the competition in quality and results.