Steeped in a sales mindset
Global Telesourcing got our start in sales—complex, high-value, often recurring revenue sales, and usually our clients’ toughest programs.
Why does this matter?
We developed a metrics obsession, and we always steer by results.
The first step in any customer contact design with Global Telesourcing is defining success. We quantify the optimal Cx and then create the structures to train, motivate and empower our team to deliver.
Positive Cx transforms service functions into revenue centers
A customer inquiry results in a better-fitting upsell—and a positive online review
A reservation call ends in a loyalty program enrollment—and years of return business
A software support call leads to a service subscription—and a recurring revenue stream
See the Cx difference Global Telesourcing has delivered for our clients