A Great Customer
Experience Starts Here

When Global Telesourcing got started, we wanted to draw on our shared background in telephone sales and customer care to launch something different. Not another one-size-fits-all business processing outsourcing company, and certainly not the typical offshore call center.

We explored numerous Latin American locations and tested various partnerships. Then in 2008 we finally found our home, in Mexico.

When we discovered Monterrey’s pool of fluently English/Spanish bilingual, effortlessly bicultural talent, we recognized exactly what this workforce could mean for U.S. clients. We’d uncovered real domestic talent in a nearshore location where customer service is a profession.

We knew it instantly—this was the place. And more importantly, these were the people we wanted to work with—motivated, enthusiastic, professional and up for the challenge.

Building a Business

We built our campus and, over a decade, expanded to three buildings and more than 1,100 agent workstations.

We built a name for ourselves based on a simple value proposition: premium quality Cx with a nearshore cost advantage.

That helped us build a U.S. client base of Fortune 100 companies and other leaders in the telecommunications, energy, hospitality and healthcare sectors.

And the whole time, we were building a culture and an environment that embodies our ideals. It’s based on opportunity for advancement, open-door management (actually, we did away with the doors) and a work hard, play hard, support-each-other mentality GTers call “making it happen.”

Our Values

  • Work hard
  • Be fair
  • Share success
  • Take care of others
  • Invest in excellence
  • Beat the competition
  • Grow by making clients want more

A New Model

Then COVID-19 struck and we had to protect our team—their health, families and livelihoods. The leadership group turned to our six-member in-house medical staff, who recommended a new, hybrid operating model.

Within days, Global Telesourcing implemented the technology and transitioned our PCI-level security measures to shift over 70% of employees to work@home. And we never missed a call.

Then we tackled the tough part, ensuring work@home talent stayed just as connected to what Global Telesourcing means.

call center

Clients have a choice

Today, we continue to run a hybrid operation. Clients can opt to assemble a team of in-house agents with designated space on our production floor, or take advantage of the talent available in a wider geographic area through work@home. Or combine both approaches!

Whatever the choice, our Monterrey facility serves as a central hub, where we conduct onboarding and training, meet with clients, deliver medical care and come together for many, many fun events.
A site visit using our virtual technology is the best way to feel the Global Telesourcing difference.