Talent

A special type of contact center talent

Global Telesourcing is about talent—fluent English speakers who were born, raised and often worked in the U.S. before moving back to Mexico.

Or simply put,
domestic talent living nearshore

Our teams don’t need an orientation seminar to understand American culture—because they’ve lived it. And they still buy the same products, follow the same media and sports teams and hold the same expectations as U.S. consumers.

They have what it takes to represent top brands to the U.S. market.

90%

lived in the U.S.

Effortlessly bicultural

95%

have prior contact center background

Experienced

100%

native English/Spanish speakers

Fluently bilingual

How we build talent

Recruitment

Targeted social media outreach
Immediate text, DM or email interaction
Rapid interview scheduling
15+ candidates for each available position

Incentives

Generous base salary
MetriComp bonus system
Extensive family benefits
On-site medical team & health programs
Dedicated bonus funds distributed each week based on achievement of client goals
- Competitive structure with rankings updated daily
- Shapes behaviors on each call
- Includes entire organization, up to site director
- Updated in lockstep with client priorities

Training

Customized to each client
Agents paid full wages while in training
Integrated evaluations
Intensive nesting period

Opportunity

Intertwined QA and coaching
Multiple career paths with skills development
95%+ of management positions filled through internal promotion
Long tenures—nearly all GT directors started on the production floor!